Since we are first and foremost a working farm, we do not guarantee any timeframes in which orders will ship. During certain times of the year (like the summer/fall months) it could take up to seven business days to get an order packed and ready for shipping. This is because this is the peak time of year for bringing in crops off our farm for processing for contracts. If you absolutely need something by a certain date, please let us know and we’ll do our best to get you what you need by that date. Otherwise we thank you for your understanding and appreciate your patience!
For all orders paid by credit card – prior to packing your order we will pre-authorize your credit card to make sure there are sufficient funds available for payment. If there is a problem we will call or email you to clarify and confirm.
How We Ship:
We ship our International orders out via USPS Priority Mail. We will forward you the tracking information once your order ships to the email address that you provide for your order.
Pricing and Minimums:
We have a $50.00 minimum for on-line orders (excludes shipping). The minimum call in, mail, or fax order is $100.00 (excludes shipping).
If you are a business and need to order a pre-ship sample for testing, please call 541-479-7777, option 2, to speak with one of our customer care team members. The size of the sample is 50 grams and charges may apply to samples. The customer is responsible for paying for international shipping costs for samples.
Due to the numerous requests we receive, we are not able to accept add-ons or changes once an order has been placed.
Pacific Botanicals does its best to manage information updates and pricing changes in our literature and website. Shipping costs may not be accurate at all times. Final pricing is determined at the time the order is placed into our order entry system.
Problems with Website Ordering. Sometimes personal e-mail servers have special permissions that prevent on-line order access for security reasons. If this is the case, try a different web browser, a different computer, or simply call us at 541-479-7777 for more help.
call us at 541-479-7777 Ex 113 or firstname.lastname@example.org for more help.