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On-line minimum order: $50.00 excluding shipping Call-in, faxed, or mail in minimum order: $100.00 excluding shipping

 

Dedicated to empowering people everywhere to experience the miracle of good health!

Growers and Suppliers of High Quality Herbs and Spices since 1979

Ordering Info

PLEASE NOTE: For All Orders Paid by Credit Card

Prior to packing your order we will pre-authorize your credit card to make sure there are sufficient funds available for payment. If there is a problem with the pre-authorization, we will call you to clarify and confirm.

How Soon Can I Expect My Order?

In the “internet shopping age” many of us have an “amazon.com” mentality about how quickly something will ship. Since we are first and foremost a working farm, we do not guarantee any time frames in which orders will ship. During certain times of the year (like the summer months) it could take up to seven work days to get an order packed for shipping. This is because this is the peak time of year for bringing in our own crops for processing for contracts. If you absolutely need something by a certain date, please let us know and we’ll do our best to get you what you need by that date. Otherwise we thank you for your understanding and appreciate your patience!

Ordering by Phone ($100 minimum before shipping)

For phone orders, please have your complete order ready, along with your credit card information. Customer service is available for phone orders Monday through Friday by calling 541-479-7777 from 8:00-5:00 pm Pacific time. For phone orders we accept Visa, MasterCard and Discover Card.

Ordering by Mail ($100 minimum before shipping)

For easy and convenient ordering by mail you can download an order form by clicking here. You can write the items on a separate piece of paper clearly noting the number of pounds, herb, and form of herb (cut or powder). Also include your name, address (billing and shipping address if different), phone, credit card number, expiration date, and the name printed on the card. In order to process credit cards, it is now mandatory that customers include their CVC (credit verification code), a three-digit number listed on the right-hand side of the signature line. This is an identity theft protection precaution that all credit card companies are now requiring. For mail orders we accept personal checks, money orders, Visa, MasterCard or Discover Card. Please allow up to eight days for first class mail to reach our offices.

Ordering by Fax ($100 minimum before shipping)

You can order by fax by either downloading an order form or by writing your order on paper and including your name, address (billing and shipping address if different), phone, credit card number, expiration date, and the name printed on the card. In order to process credit cards, it is now mandatory that customers include their CVC (credit verification code), a three-digit number listed on the right-hand side of the signature line. This is an identity theft protection precaution that all credit card companies are now requiring. Our fax number is 541-479-7780.

PLEASE NOTE: Making Changes to an Order Once it is Placed Because of the numerous requests we receive to change orders once they are placed, we can no longer accept add-ons or changes due to the extra handling this requires.

Tracking and Order Verification

Tracking and verifying your order is easy. First you will receive a copy of your order via e-mail to review. Secondly, when your package is shipped you will receive an email from us containing your UPS tracking number with a link to www.ups.com.

Disclaimer

Although Pacific Botanicals does its best to manage website information updates, pricing, shipping costs and product information may not be accurate on the website at all times. Final pricing is determined at the time the order is placed into the company’s order entry system and invoiced.

Domestic Shipping

Please Note: Since we are first and foremost a working farm, we do not guarantee any timeframes in which orders will ship. During certain times of the year (like the summer/fall months) it could take up to seven business days to get an order packed and ready for shipping. This is because this is the peak time of year for bringing in crops off our farm for processing for contracts. If you absolutely need something by a certain date, please let us know and we’ll do our best to get you what you need by that date. Otherwise we thank you for your understanding and appreciate your patience!

For all orders paid by credit card – prior to packing your order we will pre-authorize your credit card to make sure there are sufficient funds available for payment. If there is a problem we will call or email you to clarify and confirm.

How We Ship: Dry herb orders are shipped UPS ground service unless otherwise requested. There will be a small handling fee added if a different shipper is requested because of the extra work involved with scheduling the shipment. PO Boxes, Alaska and Hawaii are shipped via United States Postal Service and additional shipping charges may apply. If your order weight is above 200 pounds we may choose a freight carrier.

Expedited Shipping ($100 minimum for call in). If you wish to have your order shipped by an expedited service (e.g. overnight, or 2nd day air) please call your order in by 9 am PST, M-F, 541-479-7777, option 2. There will be a $20.00 per box additional charge to move your order to the front of the packing schedule.

Restrictions: If you are shipping to California, Hawaii, Arizona, please contact your local Agricultural authorities to see if there are any regulations regarding the importation of dried plant material. Although we try to stay informed about the changing shipping regulations, the ultimate responsibility for complying with shipping restrictions lies with the consumer. We cannot be responsible for any delays, or rejections of product crossing into these states. We must receive proper shipping and labeling instructions from the shipper and/or customer if applicable

Pricing and Minimums. We have a $50.00 minimum for on-line orders (without shipping). The minimum call in, mail, or fax order is $100.00 (without shipping).

Sample Requests: If you are a business and need to order a pre-ship sample for testing, please call 541-479-7777, option 2, to speak with one of our customer care team members. The size of the sample is 50 grams and charges may apply to samples.

Add-ons: Due to the numerous requests we receive, we are not able to accept add-ons or changes once an order has been placed.

Disclaimer: Pacific Botanicals does its best to manage information updates and pricing changes in our literature and website. Shipping costs may not be accurate at all times. Final pricing is determined at the time the order is placed into our order entry system.